Frequently Asked Questions
Everything you need to know about your FIGS order.
What is the standard shipping time for FIGS orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location.
What is the return policy for scrubs and apparel?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Please note that embroidered items are final sale.
How do I care for my technical scrubs?
To maintain the integrity of our FIONx fabric, we recommend washing in cold water with like colors and tumbling dry on low heat.
Do you offer group discounts for medical offices?
Yes, we offer a Teams program for bulk orders of 15 sets or more. Please visit our Teams page to submit an inquiry.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Afterpay.
Can I add custom embroidery to my order?
Yes, we offer custom embroidery for names, titles, and select logos. Please allow an additional 7-10 business days for processing embroidered items.